32 minutes to a P1 response
The SLA clock started when the email arrived - a slow first response is a breach before anyone touches the incident.
PreSorted for SaaS & Technology
Support speed is churn defense. PreSorted answers in seconds .
P1 outages, billing disputes, security questionnaires, SLA breaches. PreSorted reads each message, checks the plan and SLA in your CRM, pages on-call, calculates credits - and lands the response with gated actions before the SLA clock runs out.
This morning's inbox - classified
1
ready to send
3
needs review
1
gated
5 Of 5 Prepared
CRITICAL - API down - production payments blocked
32 min 45 sec
P1 Outage
High Risk
SLA Clock
Charged $899 after cancellation - demand full refund
43 min 1 min
Billing Dispute
Medium Risk
Review
Security questionnaire - pre-procurement evaluation
16 min + 1 hr 1 min
Enterprise Prospect
Medium Risk
Sales Lead
Data export before account closure
24 min + wait 1 min
Data Export
Low Risk
Approve
SLA breach - ticket #TKT-4421 - 72 hours unresolved
32 min 1 min
SLA Claim
Medium Risk
Review
The SaaS Inbox Problem
The SLA clock starts on arrival.
Not when an agent notices. Every queue minute is measurable churn risk - or a breach in itself.
Billing errors become legal threats
A cancellation missed in a workflow becomes two wrongful charges and a “legal matter if not resolved today.”
Security questionnaires are sales
A 500-user enterprise prospect sits in the support queue - unlogged, unassigned, quietly evaluating your maturity.
Every miss is churn
Breaches, disputes, and silent exports - each one is a renewal conversation you're losing early.
An unassigned ticket sat 72 hours because its owner went on leave. PreSorted confirms the breach, calculates the credit, reassigns the ticket - and flags the handover failure so it never repeats.
How PreSorted Fits SaaS
Core + Atlas + Hub for the support queue.
From P1 to procurement - every email pattern a SaaS team sees, covered.
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Patterns for P1s, billing, exports, SLA claims; legal language triggers Smart Draft review, P1 signals page on-call.
SLA terms, security documentation, privacy policy - current and citable in every response.
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salesforce
plans & opportunities
stripe
refunds
jira/pagerduty
incidents
zendesk
tickets
SaaS Email Cases
Five real SaaS emails, handled end to end.
Expand each case to see what PreSorted reads, checks, drafts, and proposes - and where your team decides.
1
Read
503 errors 25 minutes
~$40k/hour loss
Enterprise plan
99.9% SLA
2
Reason
Salesforce: Enterprise confirmed - 10-min acknowledgement, 1-hour res…
SLA clock started on arrival - 6 minutes remaining
On-call roster: engineer Sarah Chen on call
3
Draft
“
“Your Enterprise SLA commits to a 10-minute acknowledgement - this response is within that window.
”
Acknowledgement inside the SLA window "
4
Propose
Jira: P1 incident INC-2026-0441 created
PagerDuty: engineer paged
15-minute client update schedule set
Approve
The SLA holds.
Review Trace
Edit Draft
Approve & Send
Escalate
The SaaS Inbox Problem
The SLA clock starts on arrival.
Not when an agent notices. Every queue minute is measurable churn risk - or a breach in itself.
26 → 0.5
Minutes per email
Average manual handling of 26 minutes per email, prepared by PreSorted in under 30 seconds.
100%
SLA acks in window
P1s acknowledged inside the contract clock - with the engineer already paged.
$0
Uncalculated credits
Every refund and SLA credit computed from the contract and gated for approval.
0
Leads lost in the queue
Security questionnaires and procurement emails become CRM opportunities automatically.
Timing based on the PreSorted SaaS workflow library - real email workflows, before and after.
The SaaS Inbox Problem
The SLA clock starts on arrival.
Not when an agent notices. Every queue minute is measurable churn risk - or a breach in itself.
Salesforce
St
Stripe
Ji
Jira
Pd
PagerDuty
Zendesk
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PreSorted Atlas
＋
Custom MCP on request
FAQ
Before you decide.
Straight answers for product teams on incidents, billing, and enterprise mail.
P1 escalations and billing credits stay gated by default. PreSorted pulls Jira, PagerDuty, and Stripe context into a draft your team controls.
PreSorted for SaaS
Your uptime has an SLA. Now your inbox does too.
P1s paged in seconds, credits calculated from the contract, enterprise leads routed to sales - every action gated.
Enterprise ready · SOC 2 · 50+ connectors