What about review threats and angry “where is my order” emails?

Threat language and time-critical orders trigger Smart Draft review. PreSorted pulls Shopify, carrier, and inventory context, then lands options for your agent to approve — not silence.

Does it apply Australian Consumer Law correctly on late returns?

Yes. Atlas cites ACL overrides for manufacturing defects even outside your 30-day window, so agents do not need a two-hour supervisor loop to get the legal basis right.

Which retail systems does it connect to?

Typical stacks include Shopify, Salesforce, Zendesk, Stripe, and carrier APIs. Custom MCP connectors are available when you need something outside the managed library.

Does it replace our support agents?

It replaces the 30–40 minutes of tabbing between systems before each reply. Your team still approves the plan — PreSorted removes the preparation.

What about review threats and angry “where is my order” emails?

Threat language and time-critical orders trigger Smart Draft review. PreSorted pulls Shopify, carrier, and inventory context, then lands options for your agent to approve — not silence.

Does it apply Australian Consumer Law correctly on late returns?

Yes. Atlas cites ACL overrides for manufacturing defects even outside your 30-day window, so agents do not need a two-hour supervisor loop to get the legal basis right.

Which retail systems does it connect to?

Typical stacks include Shopify, Salesforce, Zendesk, Stripe, and carrier APIs. Custom MCP connectors are available when you need something outside the managed library.

Does it replace our support agents?

It replaces the 30–40 minutes of tabbing between systems before each reply. Your team still approves the plan — PreSorted removes the preparation.

Industries / Construction E-Commerce Finance Healthcare Insurance Law Firms Logistics Mortgage Real Estate SaaS Travel

PreSorted for E-Commerce & Retail

E-commerce email at scale - without scaling headcount .

Orders, tracking, returns, and chargebacks flood one inbox. PreSorted classifies each message, pulls live order context from Shopify and your CRM, checks policy in Atlas, and lands drafts plus refund and ticket actions on your workbench - in seconds, with approval.

See Retail Email Cases Talk to sales

This morning's inbox - PreSorted 3 ready to send 1 needs review 1 gated

5 Of 5 Prepared

WHERE IS MY ORDER - daughter's wedding is Saturday

40 min 45 sec

Urgent Order High Risk Smart Draft

Printer warranty - I don't have the invoice

35 min 1 min

Warranty Claim Low Risk Approve & Send

You sent me the wrong thing

43 min 1 min

Fulfillment Error Medium Risk Review

Return request - I know it's past 30 days

41 min + 2 hr 2 min

Return Request Medium Risk Review

Chargeback notification - $245.00

44 min 1 min

Chargeback High Risk Gated

The E-Commerce Inbox Problem

Every email is hiding an order number.

Post-purchase mail looks simple - until you count the systems each reply touches.

“Where is my package?”

Same answer, different tracking link — asked hundreds of times a week, with a wedding on the line for some of them.

Returns & wrong items

Every reply needs policy, inventory, and refund timing lined up — including the ACL rights your team must get right.

Chargebacks & review threats

Evidence deadlines and angry threads — you need the full order history before you reply, not after the dispute is lost.

Agents tab between systems

Shopify, Zendesk, carrier portals, and a returns doc that's never up to date — for every single email.

PreSorted doesn't replace your storefront. It fronts the operational email that comes after the sale.

How PreSorted Fits Retail

Core + Atlas + Hub for the post-purchase journey.

Each layer takes a specific job in the retail flow - together they cover the whole inbox.

PreSorted
Core

Patterns for urgent orders, warranty, returns, fulfillment errors, chargebacks; legal language and review threats trigger Smart Draft review.

PreSorted
Atlas

Return windows, warranty terms, ACL consumer guarantees — cited in every draft, applied correctly the first time.

PreSorted
Hub

shopify orders & refunds carrier tracking & labels zendesk tickets salesforce CRM

The E-Commerce Email Cases

Five real retail emails, handled end to end.

Expand each case to see what PreSorted reads, checks, drafts, and proposes - and where your team decides.

1 Read

Order ORD-88231 Wedding Saturday Refund demand Review threat detected

2 Reason

Shopify order · May 1st Carrier delayed · no ETA 1 unit in stock, her size Atlas: delayed-shipment policy Express arrives Friday

3 Draft

“ I completely understand how stressful this is with your daughter's wedding this Saturday, and I want to resolve this for you right now. ”

Option: express replacement Option: full refund

4 Propose

Flagged for your approval Zendesk ticket TKT-5821 Salesforce CRM logged

Approve

A furious customer gets options, not silence.

Review Trace Edit Draft Approve & Send Escalate

Outcomes retailers care about

Metrics that show up on your dashboard.

Not vanity numbers — the operational measures your support lead already tracks.

32 → 0.5

Minutes per email

Average manual handling of 32 minutes per email, prepared by PreSorted in under 30 seconds.

100%

Chargeback evidence on time

Order, tracking, and signature compiled automatically — deadline flagged, never missed.

ACL handled wrong

Consumer-law overrides applied correctly the first time — no 2-hour supervisor loops.

45 sec

Agent time per case

Review and approve a finished plan instead of building one across five systems.

Timing based on the PreSorted e-commerce workflow library — real email workflows, before and after.

Systems we connect

Built for your stack.

Post-purchase mail looks simple - until you count the systems each reply touches.

Shopify

Salesforce

Zendesk St Stripe Cp Carrier APIs

PreSorted Atlas ＋ Custom MCP on request

FAQ

Before you decide.

Straight answers for retail teams on refunds, chargebacks, and rollout.

Only if you explicitly allow that request type in policy. By default, refunds, replacements, and chargeback submissions stay draft-first with a full audit trail.

PreSorted for E-Commerce

Your storefront converts.
PreSorted handles what comes next.

Post-purchase email, classified, investigated, and drafted - with your policies and your approval on every action.

Book a retail walkthrough Explore Platform

Enterprise ready · SOC 2 · 50+ connectors

E-commerce email at scale - without scaling headcount .

Every email is hiding an order number.

“Where is my package?”

Returns & wrong items

Chargebacks & review threats

Agents tab between systems

Core + Atlas + Hub for the post-purchase journey.

Five real retail emails, handled end to end.

WHERE IS MY ORDER My daughter's wedding is Saturday and the order still hasn't arrived. I need a refund or the item here before then — this is unacceptable. High Risk

Printer warranty Hi, I bought a printer and it stopped working this week. Is it still under warranty? I don't have the invoice handy - how can you assist, repair or replacement? Low Risk

You sent me the wrong thing I ordered one item and received something completely different. I can send a photo. Please fix this — I need the correct product or a return arranged. Medium Risk

Return request I know it's past 30 days, but the zip broke after one use. This feels like a manufacturing defect — can I still return or exchange it? Medium Risk

Chargeback notification Chargeback filed for order #ORD-80234 · $245.00 — reason: item not received. Evidence deadline is May 20. Please prepare and submit the dispute pack. High Risk

Metrics that show up on your dashboard.

Minutes per email

Chargeback evidence on time

ACL handled wrong

Agent time per case

Built for your stack.

Before you decide.

Can PreSorted issue refunds or ship replacements without approval?

What about review threats and angry “where is my order” emails?

Does it apply Australian Consumer Law correctly on late returns?

Which retail systems does it connect to?

Does it replace our support agents?

Your storefront converts. PreSorted handles what comes next.

Your storefront converts.
PreSorted handles what comes next.