Claims mean evidence
POD notations, photos, invoice values, carrier references - assembled by hand for every damage claim.
PreSorted for Logistics & Freight
Freight runs on exceptions. PreSorted runs the inbox .
Damage claims, customs holds, lost shipments, invoice disputes. PreSorted reads each message, checks WMS, carrier and Xero, calculates the credit, prepares the claim - and lands the reply plus gated actions on your workbench in seconds.
This morning's inbox - classified
1
ready to send
2
needs review
2
gated
5 Of 5 Prepared
Shipment SHP-4421 - transit damage - 40 cartons
38 min 1 min
Damage Claim
Medium Risk
Review
SHP-9901 - stuck in customs 8 days - $180k
28 min 45 sec
Customs Hold
High Risk
Deadline
Temperature excursion - SHP-PHARM-0441
32 min 45 sec
Cold Chain Breach
High Risk
Escalated
Invoice LFR-2026-0441 - $340 surcharge query
30 min 1 min
Invoice Dispute
Low Risk
Approve & Send
SHP-7721 - 14 days overdue - where is it?
30 min + delay 1 min
Lost Shipment
Medium Risk
Review
The Freight Inbox Problem
Every email hides a consignment number.
Damage, delay, dispute - each reply needs the WMS, the carrier, and the ledger lined up first.
Deadlines live downstream
An 8-day customs hold with a retail launch in 5 - clients need cause and timeline, not “we're looking into it.”
Compliance freight
Cold chain and dangerous goods incidents demand instant, careful replies that never over-promise product status.
Money moves on claims
Credits, surcharges, carrier claims - calculated by hand across Xero and rate agreements, error-prone under pressure.
A misrouted parcel sat for 12 days while tracking stayed silent and four calls went nowhere. PreSorted queries carrier and depot, locates it, and drafts the recovery - before the fifth call.
How PreSorted Fits Freight
Core + Atlas + Hub for the exception desk.
From POD to credit note - every email pattern a freight operation sees, covered.
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Patterns for damage claims, customs holds, POD requests, invoice disputes; cold-chain and DG incidents escalate instantly.
Trading terms, surcharge clauses, cold-chain and DG procedures - cited in every reply before anyone commits.
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wms
shipments & invoices
carrier
claims & tracking
xero
credits & billing
Freight Email Cases
Five real freight emails, handled end to end.
Expand each case to see what PreSorted reads, checks, drafts, and proposes - and where your team decides.
1
Read
SHP-4421
40/120 cartons damaged
POD notation
photos available
credit + carrier claim requested
2
Reason
WMS: 120 cartons despatched, invoice $25,200
Credit calculated: 40/120 × $25,200 = $8,400
Carrier: damage claim prepared with POD reference
48-hour inspection proposed for the damaged stock
3
Draft
“
“The credit will be applied to your next invoice regardless of the claim outcome.
”
Apology + actioned list "
4
Propose
⚑ Xero credit note CN-2026-0228 - $8,400, approval before it posts
Carrier claim TOLL-CLAIM-2026-0441 · inspection booking
Approve
Money moves once, correctly, with the evidence attached.
Review Trace
Edit Draft
Approve & Send
Escalate
The Freight Inbox Problem
Every email hides a consignment number.
Damage, delay, dispute - each reply needs the WMS, the carrier, and the ledger lined up first.
28 → 0.5
Minutes per email
Average manual handling of 28 minutes per email, prepared by PreSorted in under 30 seconds.
100%
Claims with evidence
POD, photos, invoice values, and carrier references compiled automatically on every claim.
0
Unverified promises
Cold-chain and DG replies never confirm product status - qualified assessment always required.
Gated
Every credit note
Calculated to the carton, cited to the clause, and approved before money moves.
Timing based on the PreSorted logistics workflow library - real email workflows, before and after.
The Freight Inbox Problem
Every email hides a consignment number.
Damage, delay, dispute - each reply needs the WMS, the carrier, and the ledger lined up first.
Wm
WMS
Cp
Carrier portals
Xero
Zendesk
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PreSorted Atlas
＋
TMS / customs systems on request
Xero
Zendesk
PreSorted Atlas
＋
TMS / customs systems on request
FAQ
Before you decide.
Straight answers for freight teams on claims, customs, and cold chain.
No. Transit damage, lost shipment, and high-value exceptions stay gated. PreSorted compiles WMS, carrier, and invoice evidence so ops reviews a finished pack.
PreSorted for Logistics
The freight moves. The inbox keeps up.
Every exception read, investigated, and drafted - claims lodged with evidence, credits gated, compliance protected.
Enterprise ready · SOC 2 · 50+ connectors